terms and conditions

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1. Advertised Prices

  • Prices are valid at the time of placing the order but are subject to change without notice. Although we make every effort to ensure advertised prices are correct, there may be occasions where an incorrect price is advertised. Under these circumstances we are not obliged to supply goods at the advertised price where there is an error in any said price.
  • Where there is no manufacturer SRP (suggested retail price) for a product, we have priced using a calculation typical to the Model Railway industry.
  • Please note that prices advertised are VAT inclusive and any customers ordering to non-European Union destinations will need to divide each taxable item price by 1.2. Alternatively, the VAT deduction will be calculated for the complete order on selection of the destination country.
  • Literature is not subject to tax and therefore the non-EU price is as shown.

2. Website Images

  • Pictures on the site are to be used only as a guide. From time to time manufacturers may change colours or other details of their products.
  • We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so a member of our sales team may assist (see Section 8 Order Processing).

3. Delivery of Goods in Stock

  • Delivery of goods that are in stock will usually be within the carrier’s specified delivery time depending on the service chosen.
  • Items out of stock will be placed on back order and supplied when available and these items will not be charged until they are available to ship.
  • We are unable to hold goods that are in stock pending the arrival of out of stock goods.
  • New, pre-order items are supplied as soon as stock becomes available.
  • Any item on back order can be cancelled at any time up to the point of despatch, apart from items that have been specially ordered or built, which cannot be cancelled without our prior agreement.
  • Your order may be delayed if the item is not in stock with our suppliers.
  • Some items may be unavailable, and the current stock status is approximate.

4. ‘Express’ delivery service

Items ordered using our ‘Express’ delivery service will be despatched subject to the following conditions:

  • Orders received before midday Monday to Thursday will be sent the same day.
  • Orders placed after midday will be despatched the following working day.
  • Deliveries will arrive in accordance with the delivery service selected and subject to courier’s timescales.
  • Orders placed Friday after midday, or at any time during a weekend, bank holiday, other holiday period, or after midday on a working day that is followed by a holiday, will be despatched the following working day.
  • All Express Delivery packages will need to be signed for on delivery.

5. Carriage Charges

  • Mainland UK orders with a value of £25.00 or more can be sent carriage free using our economy service.
  • Orders using promotions to reduce the amount payable to zero will be charged carriage of £3.95.
  • Mainland UK orders below a value of £25.00 will incur a £3.95 on the Economy carriage.
  • Overseas customers are charged carriage at cost.
  • VAT will not be charged on orders sent outside the UK. Gaugemaster is not liable for any duty or import taxes that may occur.
  • Carriage is calculated primarily by weight, the heavier the items ordered, the higher the carriage charge will be.
  • Carriage for all non-mainland UK orders will be calculated upon checkout of the order, the cheapest available option will be shown.

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6. Payment Methods

  • Full payment must be made in advance of delivery by: Visa/ Delta, MasterCard, Switch, or American Express.
  • We do not accept payment by Diners Club, and some debit cards may not be useable for mail order transactions.
  • If it is not possible to use a credit or debit card please place your order by cheque sent to the following address: Gaugemaster Controls Ltd, Gaugemaster House, Ford Road, Arundel, BN18 0BN
  • Cheques and Postal Orders should be made payable to "Gaugemaster Controls Ltd."
  • Payment Cards will not be charged until the goods are ready for despatch.
  • Where part orders are sent, only the value of that despatch will be charged to your card.
  • If a payment is made and subsequently dishonoured, a charge of £15 will be levied.
  • For security reasons, when placing an order, you must give your full name, address and postcode, which must be the same as that held by the payment card company

7. Returns Policy

  • Except for special orders (see Section 3 Delivery of Goods in Stock), goods purchased from us may be returned within seven days of receipt for a refund, providing you have notified us in writing of your intention to return items in person, by post, by fax, or by e-mail within these seven days.
  • The goods must be returned to the above address and the cost of packing and returning any goods will be at the customer’s expense.
  • A handling charge may be levied to cover our outbound shipping costs.
  • Please use a suitable service when returning goods, as we cannot be held responsible for any returned goods lost in transit.
  • We must receive goods within 14 days of receipt, and any goods returned must be received by us in the condition they were received by the customer.
  • Sealed boxes and packages such as plastic or metal kits must be unopened, clear bags with header cards must be intact, goods will only be refunded if they are in the condition that they were received.
  • A full refund will be made within 28 days of the goods being received back by us, less any carriage charge if delivery was outside the UK or if a 'next day' service was used by request, providing the previous conditions are observed.
  • This condition does not affect your rights on the return of faulty goods.

8. Order Processing

  • Orders placed on the website are processed with as little delay as reasonably possible. For this reason, we cannot guarantee that further instructions from customers will be acted upon.
  • We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so a member of our sales team may assist.

9. Gift Vouchers

  • Use of your Gaugemaster Controls Ltd gift voucher constitutes acceptance of our Terms and Conditions.
  • Gift vouchers remain the property of Gaugemaster Controls Ltd who maintains the right to cancel the voucher in situations where it is deemed necessary to do so.
  • The value of your gift voucher can be redeemed in person at our Shop (The Engine Shed in Ford), at show stands operated by Gaugemaster, or by giving our Sales Team a call to place an order. The gift voucher cannot be exchanged for cash or redeemed against the purchase of another voucher. The voucher can only be used to purchase goods of equal or larger value.
  • Your gift voucher is valid for a period of 12 months from the date of activation, after which the voucher will become invalid and no longer available for use.
  • In cases where your gift voucher is lost or stolen, Gaugemaster Controls Ltd is unable to replace or reimburse the voucher. Gaugemaster Controls Ltd cannot be held responsible for the any gift voucher lost as a result of theft or fraud.
  • All gift vouchers have a unique number which is required for purchases made within The Engine Shed or over the phone. Gaugemaster Controls Ltd cannot be held responsible for any unauthorised use where the voucher number has become known to another party.
  • Should your gift voucher become damaged, Gaugemaster Controls Ltd will be able to replace the voucher providing you still have the voucher in your possession and the necessary details can be obtained.
  • Should you return product(s) purchased using a gift voucher for an exchange of a lesser value, any refund amount due will be credited by a separate voucher.
  • If a partial refund is made for any purchase using a gift voucher and another method of payment, then any refund amount owing will be credited to the gift voucher in the first instance.
  • If the total to be refunded is more than originally paid by gift voucher, then any remaining refund balance will be refunded to the other method of payment used (debit/credit voucher or cash).
  • These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

10. Data Protection

  • Any details held will be used only by Gaugemaster Controls Ltd. and will not be passed on to any other parties unless necessary to complete the processing of your order.
  • See our Privacy Policy for more details.

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