A standard 12-month warranty covers each of our Gaugemaster Infinity Starter Packs, Expansion Units and Handsets. This covers the owner for any issues arising from manufacturing/assembly, design, or material defects. We will look to repair any unit as soon as reasonably possible, subject to parts availability. This warranty may be extended by 2 years upon completion of the form below.

The Gaugemaster Infinity warranty (hereinafter referred to as “The Warranty”) on this product is valid for a period of 12 months from the date of purchase of brand-new stock from an official Gaugemaster supplier. This warranty is offered by Gaugemaster Controls Ltd. (hereinafter referred to as “Gaugemaster”).

What Units Are Covered By The Warranty?

The Gaugemaster Infinity Warranty covers the Following Units:

How to Claim Against The Warranty

Warranty claims are made directly with Gaugemaster, and this does not affect your statutory rights as a consumer. Please contact us on +44 (0) 1903 884321 if you are unsure on how to claim against the warranty. Items for inspection should be sent to:

Items arriving to the consumer with missing parts, shipping damage, or damaged packaging are not covered and, understandably, can only be claimed against the supplier of the unit.

The Warranty Terms And Conditions

These terms and conditions may be updated without notice and take precedence over any printed material.

1. Proof of purchase is required when submitting a warranty claim. This includes a receipt issued at the point of sale or an invoice from an online outlet. If a proof of purchase is not included with a warranty claim, the claim may not be upheld, and the unit may be returned to the owner with return costs accrued and invoiced to the owner. This warranty does not cover purchases made from individual sellers.

2. The warranty is limited to claims arising from manufacturing/assembly, design, or material defects.

3. Gaugemaster will look to repair any unit as soon as reasonably possible, subject to parts availability. 

4. Gaugemaster will cover the hours to facilitate the repair if the product is within the warranty period and the unit has not been tampered with.

5. Warranty claims will be void in the following cases:

5.1 The unit has been opened or tampered with, has been dropped, or exposed to excess temperature or moisture.

5.2 When parts are found to be worn through reasonable use of the unit.

5.3 If the installation or replacement of any electronic elements is carried out by unauthorised persons. Gaugemaster benefits from the rebuttable presumption that the cause of the defects or damages is the foreign parts or modifications.

5.4 If the unit has been used for purposes outside those outlined by the manufacturer.

5.5 If the instructions mentioned in the manufacturer's user manual are not followed correctly.

6. Items will be inspected prior to repairs being undertaken. If there are issues found to be outside of the warranty, customers will be advised and possible charges highlighted prior to the repair or replacement being undertaken, with the option to have the item returned at the customer's expense without the work commencing.

7. The warranty period does not extend when repairs are made or replacement parts are issued unless it is deemed necessary by Gaugemaster to issue a completely new product in full, in which case a new warranty period is initiated.

8. The cost of postage of any warranty repair sent to Gaugemaster or any of our approved dealers is the responsibility of the consumer and will not be refunded by Gaugemaster.

9. Gaugemaster will cover the postage costs of returning the item to the customer to a mainland UK address for all warranty repairs. Any postage costs for returns outside of this territory may be charged at cost.

10. Any return found to be outside of the warranty will be returned with the postage charged at cost.

11. Any import duties incurred by Gaugemaster when the unit is returned to us will not be covered by Gaugemaster and may be applied or added to the cost of repair at our discretion.

12. Any export duties incurred by Gaugemaster when the unit is returned to the consumer will not be covered by Gaugemaster and may be invoiced following the repair.

13. Gaugemaster recommend that items be returned to us using methods that include appropriate insurance, and any item lost in transit to us is not the responsibility of Gaugemaster and will not be replaced.

14. Gaugemaster will post repairs back using the most suitable, cost-effective method for the location.

15. Gaugemaster are not responsible for any data loss within the units, including but not limited to user settings, arising from the updating or repairing of the system.

16. A repair service is available for any units found to be defective outside of the warranty, and these may be returned to Gaugemaster once approval has been sought. Any items in this case must first be approved by a member of the Gaugemaster team and will be chargeable.

Sign Up For The Extended Warranty

Sign up here to extend your Gaugemaster Infinity Warranty by an additional 2 years! This entitles you to an extended warranty period in line with the terms and conditions above.

Find Out More

You can find all the latest information, products, instructions, and software through the links below. Check them out and take your layout to the next level with Gaugemaster Infinity. It's model railway control [and beyond].